Charges

Graham Roberts Home Computer Services

Reputable & reliable computer repairs and servicing for Barlborough, Clowne, Bolsover & surrounding villages.

Guidelines for Charges

We endeavour to keep our prices are fair and competitive, and our aim is to give our customers the best possible value for money and encourage ongoing loyalty.

	Prices for our services are normally agreed in advance, based on an initial onsite assessment, or the customers description of the problem and their requirements.
	Once a price has been agreed, the fee is fixed and honoured. This means that even if the work exceeds the average repair time (1½ hours) or the estimated time to complete the customer's specific requests, they have the total peace of mind that there will be no extra charges to pay. The only preconditions to these terms are if the customer asks for additional lengthy work on the original or additional machines to be carried out upon arrival, or if the machine should require a part to complete the repair.
	If upon close inspection the additional work or parts are required, all the options are fully explained to the customer....there are no surprises.
	If the age or condition of the system or the fault is such that repairs or new parts are not a viable proposition, then *No-Fix-No-Fee will be applied.
	If on arrival the problem is deemed minor and fully resolved in short time, the customer will be given the option of either paying a reduced fee or having a free tune-up.
	If the same problem reoccurs within 4 weeks through no fault of the user, it will be attended to totally free of charge.
	Websites and Training fees are agreed upfront usually after a no obligation visit so as to determine the customers needs. The fees are based on the size/ content of the Website or amount of training required in days/hours and content the customer requires.

Please note that these prices apply to customers residing within a 5 mile radius of Barlborough and Clowne. An excess mileage call out charge may be applied if a call out is agreed outside this service area.

All prices are inclusive of VAT

*terms and conditions apply

Copyright © 2003 Graham Roberts Home Computer Services

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